We take privacy seriously. When you visit our website, our servers collect some technical information about you (web browser type, IP address) and also track which pages you visit on our site. As long as you are not logged in, this information is fairly anonymous and we will use it only to create anonymous statistics. Your personal information i.e. name, phone #, address, credit card information will be kept confidential and will not be sold or share with anyone. We may only provide the information collected about you if, in cases of fraud or other criminal activities, we are subpoenaed to do so by competent legal authorities.
If you post to our blogs, you need to become a registered user and you will, of course, leave some additional traces of your identity: contact details, log in, etc. However, unless we are legally forced to do so, we will not combine our server logs to create detailed tracking of your behavior or sessions on our website.
2. How much is shipping?
Shipping costs are based on a flat rate, and the shipping method you choose.
UPS Ground $13.95 +$2.00 for each additional item (1 day for Florida, 2-4 the rest of USA)
USPS Priority Mail $14.95 +2.00 for each additional item (2-3 days most places)
USPS Express Mail $21.95 +5.00 for each additional item (next day for most places in the USA)
3. How will my order be shipped?
We use a variety of shipping companies. Ex. USPS, UPS, FedEx, etc. Most orders are shipped with UPS Ground Service or USPS Priority Mail Service. If you require some other form of shipping please specify when ordering. (Additional fees may apply) We reserve the right to upgrade shipping if we deem it necessary to meet certain time lines. You will not be charged unless it is per your instruction.
4. When will my order be shipped?
Most orders are shipped within 3 business days to 3 weeks due to the custom manufacturing that is required. The day you place your order does not count in manufacturing time. Items with extra embroidery may take an additional 5-10 business days for manufacturing. Manufacturing begins 24 hours after your order is placed, and cannot be changed after that time. If there is a specific date that you need the product please list the date in the Special Instructions box on the product page AND contact a Customer Service Representative to ensure we can meet your time line. Selecting Express or overnight shipping does not imply that your order will be shipped that day or any specific date that you list. If there is a time frame in which you need something please email us and we will try our best to meet that time frame. Also, if we are out of stock on an item we may ship a partial order so you do not have to wait for restocking, with no additional fee.
5. I need my product by a specific date, how can I ensure it reaches me in time?
Due to the customization process of all our products the manufacturing time can take anywhere from 3 days to 6 weeks. The day you placed your order does not count in this time frame. Remember to put the date you would like your product by in the Special Instructions box for the product AND contact a Customer Service Representative to ensure we can meet your time line. Express and Overnight shipping methods will decrease the shipping time, but do not affect manufacturing time. Approximate Turnaround Times
Many variables factor into determining turnaround time such as:
Does the manufacturer have your item in stock?
Do we have your organization's letters in stock in the color combination
that you want?
What is our current workload?
What time of year is it?
How complex is your order?
Will you need special sizes or colors?
Will we have to do design work for your order?
We will provide you with an actual date when you actually call to place an order. You will be asked, "When do you need the item?" Please help us help you by being specific. If you answer, "As soon as possible," our staff will more than likely refer to the chart below because these are rough approximations. If you answer, "The morning of September 15", for
example, this allows us to check our work calendar for that date and our ordering schedule for that time frame to quickly determine if we can make this happen for you without any rush charges.
If you find that you need your order sooner than we can make it happen without rush fees, we may still be able to accommodate your request. The best way to determine if we can handle your order on a rush basis is to contact us by phone with the specifics of the order. Again, please help us to help you by being specific. We need to know what item you want,
the size, how many pieces and when you want it in order to be able to determine if we can help you make it happen.
We may apply a rush fee of $30 minimum to your order. Also, we may apply rush charges from manufacturers to obtain the materials to complete your order. If necessary, additional shipping charges over and above standard ground rates may be applicable (i.e. Overnight shipping).
6. My order is being shipped to an APO/FPO; when will it arrive?
All mail shipped to Military addresses are handled by the government. Once we ship a package there is no way for us to track it or determine whether or not it was delivered. By choosing to have your order shipped to a Military address you are claiming all responsibility for it. Once we ship the package it is your property. We are not responsible for lost, missing, delayed, or damaged packages that are sent to any Military address. You may wish to have your package sent to a US address of family member or friend, and then have it shipped to the recipient. Once again, once a package being sent to a Military address has left our hands it is no longer our responsibility because we have no knowledge of where in the world it is being shipped.
7. Can I have my order rushed?
Yes, orders can be rushed for an additional charge. Please Call us to ensure we can meet your deadline! 352-375-7391. Any orders that require a specific time that is less than 5 business days from the day after the order is placed is considered a rush order but there will be no charges to your card unless they are authorized by you. If we see a potential problem with the order and it being classified as a rush order we will contact you first before starting the order. If you would like to know how much it would cost to have your product rushed, please contact Customer Service.
8. Are there limitations to the words and designs I can have put on my custom-made clothing beacause of copyright?
Copyright law prohibits Lasa and Associates, Inc. from reproducing copyrighted, trademarked or patented logos protected by national fraternities and sororities or any other company which has copyrighted materials. Logos such as national crests, insignia and symbols referring to specific Greek organizations may not be reproduced without specific written consent from copyright or trademark owners. This consent to reproduce must be mailed and confirmed by Lasa and Associates, Inc. before the order can be processed. Please send an email letting us know that you are obtaining the correct permission to reproduce any copyrighted symbols and allow extra time for the products to be produced as we must verify that this has been done.
9. Is paying with a credit card secure?
Yes, using a credit card to pay for your order is completely secure. All information is encrypted when it is sent to us and cannot be accessed by outside parties when being transmitted. Additionally, after we receive you order, all information is stored on a secure server that cannot be accessed from the internet. If you prefer to order with a credit card over the phone, please contact Customer Service.
10. Can I change a product?
Once you have placed your order you have 24 hours in which to make any changes. After that time we put your order into production so you can receive your products as quickly as possible. We treat every order as a rush order and will make each product with the highest standards possible. If you have any questions please call us at 352-375-7391.
11. Can I return a product?
If you are unsatisfied with any clothing and it is not customized or worn, you can return it. You must return the merchandise within 3 business days of receiving it, and it must be in the same condition in which it was sent. All orders MUST be accompanied with an RMA number which you can acquire by sending an email to email@example.com. You will receive a refund for your order minus shipping charges and 20% restocking fee. The customer is responsible for all return shipping charges. Returns should be made by a traceable service, and insurance is recommended. KingsKrafts.com is not responsible for returned items that are not received or damaged during return shipping.
All customized orders will be pre-approved before the production begins to ensure the customer receives exactly what they have ordered. If any order is defective, a replacement will be shipped to the customer in a timely fashion. If you file a fraudulent charge back claim there will be a $35 fee added to your order.
All sales of jewelry, and engraved items are final. Returns of these items will only be accepted if the item is defective or there is an error by greekdivineandmore.com. Returns of these items will only be accepted for exchange for a corrected item.
There are NO returns accepted on clearance items. All defects/imperfections for clearance items are explained on the product page.
12. Can I cancel my order?
The manufacturing process begins 24 hours after your order has been placed. Orders can not be canceled after this time. If it is less than 24 hours from when you placed your order you can contact a Customer Service Representative to cancel your order. Orders can only be canceled if you inform us that you wish to cancel the order within 24 hours of placing the order. If you file a fraudulent charge back claim there will be a $35 fee added to your order.
If you do choose to cancel your order within the 24 hour time period, there will be a 2.5% cancellation fee. This fee will be deducted from the total refund amount.
If you place an order for $50.00 and then decide to cancel the order, there will be a 2.5% cancellation fee subtracted from total amount you paid. The refund would be for $48.75; the 2.5% cancellation fee would be $1.25
13. Other Questions
If you have any other questions that were not answered here please contact firstname.lastname@example.org
14. Why can't I find items for my organization on your website?
greekdivineandmore.com adds new products to our selection periodically. There are times when a product is not available for an organization and this is usually due to a manufacturing limitation. Other factors such as number of Greek letters or color schemes may also contribute to a product being unavailable.
15. I have a garment that I received as a gift, can I get it customized at greekdivineandmore.com even if I don't know if it was purchased there?
Greekdivineandmore.com can customize and personalize practically every item bought from a reputable vendor. First, email email@example.com and tell us the brand of your product for approval prior to you shipping it. Then download our customization form for the type of product that you would like to customize. Complete the product customization form. When checking out, include in the special instructions that we should be expecting your item mailed to us with the customizing form. Finally, please print a copy of your shopping cart invoice along with your item to be customized to and mail to:
Greek Divine and More
3550 SW 34th Street Suite K
Gainesville, Florida 32608
16. Can I get a discount for ordering several of the same items?
Yes, many of our items are available for large quantity discounts. Contact us firstname.lastname@example.org for more details. A group discount of 10% is available for lines of 5 or more. The item ordered must be the same with only the personal information and sizing being different (i.e. name and number). For example, 3 jackets with a different design on the back of each one does not qualify for a group rate. Also, groups must adhere to group payment terms. For additional information see Payment
17. Do you attend State, Regional, National or Special Events?
Although greekdivineandmore.com caters many events across the United States every year, we cannot attend every event due to schedule conflicts and prior engagements. You can inquire about our availability using our contact form and check our upcoming events page.
18. Do you have a Store Front?
Our storefront is located in beautiful Gainesville, Florida. See Contact Us for more information.
19. Can I place my order over the phone using my credit card?
Yes. We accept all major credit cards. On custom orders totaling $150.00 or less, orders must be paid in full at the time of order. On custom orders above $150.00, a 50% deposit must be paid. After 24 hours your deposit is not refundable. Unless there are extenuating circumstances (such as locating a product we do not normally stock), you will be told the total cost of your order at the end of the submission process. After you have submitted your order, you may pay the appropriate amount:
We accept all major credit cards. Simply call us at 352-375-7391. Someone will be happy to assist you Monday-Saturday from 11 a.m. to 7 p.m. Eastern.
You may send a chapter check, certified check or money order to:
Greek Divine and More
3501 SW 2nd Avenue Suite D
Gainesville, Florida 32608
It is a good idea to contact us to let us know that your payment is on the way so that we will be expecting it.
Please note the following:
We do not start any work until payment/deposit has been received. This means nothing will be ordered nor will any design work be done.
We DO NOT accept electronic payments.
We DO NOT accept personal checks.
For group orders, we must have a single payment and a single contact. This means that one person must collect all funds and pay by one of the methods outlined above. Order will not be started until full deposit is done to qualify for group discount and full final payment must be received before order will be shipped.
20. Do you have a catalog?
No, we do not have a catalog. Some of the organizations that we serve prohibit the use of a catalog.
21. I don't see my my organization listed. Can you make a jacket for my Greek organization?
Chances are the answer is yes. We can get all Greek letters in a wide variety of colors. If your organization was founded after 1960, we may not have your organization's crest. In this case, if you want it, it will have to be digitized. The cost for this is a minimum of $45.00 in addition to the cost of the jacket.
22. I have a picture that I am going to e-mail to you. Can you create this on the back of my jacket?
We can reproduce almost any non-copyrighted picture on the back of your jacket. Please do not send us any pictures from other Greek store sites or artwork from artists unless you have obtained their written permission and can provide this to us. Their designs are their property.
23. I have a jacket and I would like you to remove lettering. Can you do this?
No, we do not remove letters or designs from any garment.
24. Why does adding lettering to the jacket close up the pocket? Is there someway that you can guarantee that this will not happen?
Everyone loves the look of the big letters on jackets, but they take up quite a bit of space. If you order standard zig-zag stitching we will be able to save most of the pocket in sizes medium and above. Small jackets can't be guaranteed unless you use 3" letters (versus the traditional 4").
When we put satin stitch letters on a coach jacket, we must place the jacket in an embroidery hoop, avoiding snaps and positioning it so it looks good depending on the size of the garment. For smalls and mediums, there simply is not enough space on the jacket unless we cover part of the pocket. For other jackets, the snaps may be in a position such that we catch the upper part of the pocket. Every jacket is not identical, so there is no way we can guarantee that the pocket will always be usable. For pullover jackets, we sew the lettering directly over the lower part of the front pocket. This partially closes it.
25. What is applique lettering or design?
Appliqué is a French word meaning "apply." In sewing, it is when we take one piece of fabric and apply it to another. For Greek apparel, We apply pre-cut fabric letters to the garment and then stitch around them. This creates a look that has depth and contrast. We also use this technique for many of our jacket designs where a large amount of thread would be required or to achieve more dimension.